Employment Opportunities

NaviGuide Support Coordinator

POSITION OVERVIEW
FLSA Status: Non-Exempt, hourly
Job Status: 40 Hours with Benefits
Travel Required: Driving locally 80%. Must be located in San Diego.
Compensation: $26 – $29/hour, commensurate with experience

TO APPLY

If applying through Indeed or LinkedIn, please also send cover letter and resume to info@naviguidesandiego.org with NaviGuide of San Diego Support Coordinator in the subject line. Please refer to our website (www.naviguidesandiego.org) for more information. Please, no phone inquiries, fax transmittals, or walk-ins.

WHO WE ARE

NaviGuide San Diego (www.naviguidesandiego.org) is a new division of ElderHelp San Diego launched in partnership with United Church Homes of Ohio. United Church Homes is a national leader in senior housing and healthcare services with more than 100 years of experience.

NaviGuide San Diego is a non-profit caregiver program offering a subscription-based care management platform. We help older adults, and their caregivers manage the complexities of aging by providing personalized support, service coordination, and access to trusted resources.

Through in-person connections and ongoing relationships, NaviGuide Support Coordinators work closely with older adults and their families to develop tailored service plans that evolve as needs change. Whether arranging a little extra help at home or navigating more advanced care options, NaviGuide is built on a foundation of trust, compassion, and proactive support.

We foster a collaborative and inclusive workplace culture where staff, volunteers, and leadership work together to meet the evolving needs of our community. We value curiosity, empathy, and initiative, and we are committed to creating a supportive environment where team members feel seen, heard, and appreciated.

POSITION SUMMARY

The NaviGuide Support Coordinator provides direct services to older adults and their caregivers as well as supports the outreach and awareness of the program within San Diego County. The Coordinator is knowledgeable about community resources, is solution-oriented, and adept at helping clients navigate complex care systems. The Coordinator works collaboratively to coordinate programs and services that assist older adults and their caregivers in maintaining the highest practical level of independence and physical, mental, and psychological well-being while supporting caregiving decision-making and access to resources.

This is a hybrid position that involves approximately 80% driving within San Diego County in addition to office and administrative work, and telephone communications. Travel includes in-home assessments and client check-ins with the older adult community, visiting with community service providers and partners, conducting outreach at presentations, conferences, company events, and networking opportunities.

This position requires excellent written and oral communication skills and the ability to build strong relationships. As the role involves working with families in care navigation settings, the Coordinator must uphold high ethical standards and demonstrate sound judgement in all interactions. The Coordinator promotes client independence and wellness while supporting caregiving decisions with integrity, professionalism, and compassion.

ESSENTIAL DUTIES & RESPONSIBILITIES

Case Management
• Assesses client needs in person/in-home and over the phone to establish individual service plans
• Helps clients and their families acquire and utilize community services and supports needed to maintain an independent lifestyle
• Acts as a liaison between community agencies, service providers, clients, and their families; seeks out new services and identifies affordable providers
• Monitors the delivery of services to clients to ensure they are appropriate, timely, and satisfactory
• Maintains a resource directory of available community services and partners
• Provides regular communications with all clients and approved designated caregivers to identify areas of need and make referrals to community agencies as necessary
• Maintains client files, including but not limited to intake information, assessments, and service referrals
• Submits all required reporting data within specified timeframes
• Promotes wellness activities for clients, and encourages clients to be proactive in meeting their own social, psychological and physical needs
• Acts as a family support system and provides any needed community resources for caregivers
• Maintains accurate and timely notes on client, family, and provider meetings and communications
Outreach
• Networks with service providers to maintain necessary relationships and pursues additional services through private, local, state, and federal sources
• In partnership with the Business Development and Marketing Manager, assists with activities to market the program and provides educational presentations to build caseload.

General
• Advocates on clients’ behalf as needed
• Attends team meetings as directed
• Adheres to the NASW code of ethics
• Adheres to company policies and procedures
• Performs all other duties as assigned or directed

EDUCATION & QUALIFICATIONS

Education & Experience
• Bachelor’s Degree in Social Work or Gerontology preferred
• Three (3) or more years of experience working directly with seniors preferred

Qualifications
• Familiarity with local community resources and services
• Ability to analyze, monitor and evaluate programs and services
• Ability to advocate for and provide support on behalf of clients
• Ability to synthesize information from clients and community based on comprehensive, multidimensional assessments
• Knowledge of best practices in supporting client self-determination, goal setting, and access to community-based services
• Demonstrated ability to build strong relationships with internal teams and external partners, including clients, family members, legal representatives, healthcare entities, and housing staff
• Ability to help enhance clients’ motivation for change and cultivate hope while addressing ambivalence and barriers to change
• Detail oriented and goal driven
• Able to establish culturally competent relationships
• Self-motivated with the ability to take initiative to solve problems and reach goals
• Organized with strong follow-through and time management skills
• Able to work independently with flexibility, integrity, and sound judgement
• Ability to communicate clearly and effectively in English, both verbally and in writing
• Proficient with computers, Microsoft Office, the internet, and general office equipment
• Must have a reliable car and be able to travel throughout San Diego County
• Membership and familiarization with American Association of Service Coordinators helpful (will be provided by NaviGuide of San Diego)

PHYSICAL DEMANDS

This position requires regular standing, sitting, and use of standard office equipment. No lifting over 20 lbs is required.

REASONABLE ACCOMMODATIONS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This Job Posting is intended to describe the general nature and level of work being performed. It is not meant to be construed as an exhaustive list of all responsibilities, duties and skills required by this job classification.

NaviGuide of San Diego is an equal opportunity employer that values diversity in its many forms. NaviGuide does not discriminate in its employment practices or policies on the basis of race, color, creed, ethnic or national origin or ancestry, age, gender, religious beliefs, sexual orientation, veteran status or disability.

Employment is at-will and may be terminated at any time by either party, with or without cause or notice.

About ElderHelp

Mission

ElderHelp strives to enhance the quality of life for seniors by providing information and services that help them live independently and with dignity.

Values

COMPASSION – we are supportive, caring, and strive to strengthen the lives of others

INTEGRITY – we do the right thing when no one is looking and remain focused on those we serve

COMMUNITY – we seek collaboration and effective communication

ACCOUNTABILITY – we are dependable and responsible

RESPECT – we honor the process of aging, consider the ideas of others, and value diversity

Organizational Expectations

ElderHelp employees are expected to be flexible, positive, contribute to the solution, integrate the organization’s values into their work, and work hard to make a difference in the lives of seniors.

These Job Postings are intended to describe the general nature and level of work being performed. They are not meant to be construed as an exhaustive list of all responsibilities, duties and skills required by this job classification.

ElderHelp of San Diego is an equal opportunities employer that values diversity in its many forms. ElderHelp does not discriminate in its employment practices or policies on the basis of race, color, creed, ethnic or national origin or ancestry, age, gender, religious beliefs, sexual orientation, veteran status or disability.