Information & Referral

Our Information & Referral specialists provide information about community resources including legal help, health services, in home support, transportation, food resources, housing, and more.

What is Information & Referral at ElderHelp?

Information & Referral Assistance (I&R) is unique to ElderHelp and allows seniors to talk with an I&R specialist in person or on the phone. I&R services are conducted by a trained social worker who maintains and disseminates current, accurate information on resources such as affordable housing, medical services, senior services and programming. ElderHelp collaborates with an extensive network of community resources in the region. These collaborations enable our I&R specialists to make referrals to other service providers as well as to our own programs.

When are services available?

Information & Referral is available at ElderHelp on a call-in or appointment basis, Monday through Thursday, 8am to Noon.

Who do we serve?

Seniors, family members, friends, neighbors, social workers, and all other members of the community are free to utilize ElderHelp’s Information & Referral services.  Please keep in mind that ElderHelp serves seniors age 60 and better, living in San Diego County, so the information available is geared specifically toward this population.

What kinds of resources are provided?

Information regarding legal help, health services, transportation, food resources, housing, in home support, utility discounts, adaptive equipment, and more is all available from Information & Referral.  Additionally, Information & Referral is the entry way for requesting Concierge Club and HomeShare Services.  The Information & Referral specialists will assess one’s eligibility for ElderHelp services, do an initial intake, and refer the individual on to the appropriate ElderHelp program or service that best fits their need.If you have any further questions about Information & Referral Services at ElderHelp, please call 619-284-9281 x 19.